Frequently Asked Questions

• What is the best way to get a new vehicle authorization number?

  After logging on to the home page, select “New Vehicle Purchase” from the navigation bar on the left. Then click “Obtain Authorization.” The online process is quick and convenient for you, and it costs the company much less than the phone process.

• Where can I go for immediate assistance?

  Click on the “Contact Us” link on the blue navigation bar, then click on your concern, and we will be happy to assist you. Or, call the automated phone system at 1.800.235.4646.

• I forgot my user name and password. How can I retrieve them?

  Click on the “Forgot Your Password” link on the login page and you will be prompted for your user name or email address. Once the system has validated a correct user name or email address, you will be prompted to enter the answer to the secret question you selected during registration. After you provide the correct answer, you will be prompted to reset your password. If you are unable to provide the correct answer to your secret password question after three tries, please call us at 1.800.235.4646.

• Where can I find program eligibility information?

  Once you've logged in, the programs you are eligible for will be displayed on the left-hand navigation bar. To find out whom you can refer, click on the Rules and Guidelines contained within each program link.

• How can I change my profile (email address/phone number/address)?

  In order to update your profile, log in and then click on the “My Profile” link located on the left-hand navigation bar. Your profile will then be displayed on the page. You can make changes to your email address or phone number. For active employees, any other changes can be made by contacting your HR department or, if you have access to MySocrates, by selecting “Services Home Address Update.” Retirees and surviving spouses should contact the GM Benefits and Services Center at 1.800.489.4646 with address changes.

• I want to view employee pricing, but when I try to link to the special version of gm.com, I am redirected to the standard home page. What is the problem?
  This may occur if you are using Internet Explorer version 6 (IE6). By default, IE6 thinks that the employee version of the gm.com site is an outside site and doesn't store the appropriate “cookie” on your hard drive. This results in redirection to the standard webpage. You can resolve the problem by following the steps below:

  1. In the Tools menu, select Internet Options.
  2. Select the Privacy Tab and hit the Advanced button.
  3. Put check marks in the “Override Automatic Cookie Handling” and “Allow Session Cookies” boxes.
  4. Restart IE6. The next time you try to link to employee pricing, your desired screens should appear.
• How do I obtain an authorization number for eligible family members?

  After logging in, select “New Vehicle Purchase” from the bar on the left. Click “Obtain Authorization.” Then follow the prompts. Enter your family member's date of birth, ZIP code and his or her relationship to you. After confirming the information you entered, you will immediately receive the authorization number, which you can give to your family member.

• Can my family members request an authorization number?

  No. Only GM employees, retirees and surviving spouses of eligible participants are permitted to request an authorization number to purchase or lease an eligible new GM vehicle.

• Can my family members access gmfamilyfirst.com?

  Yes. Your family members can use the “Start Shopping” or “Get Answers” tabs on the gmfamilyfirst.com home page to find vehicle pricing, regional incentives, vehicle eligibility and more. However, they cannot request an authorization number. The employee must obtain an authorization number when a family member is ready to buy.

• How many GM New Vehicle Purchase Program authorization numbers can I use or share for the calendar year?

  You can obtain authorization numbers for the purchase or lease of a total of six (6) vehicles for you and your eligible family members per year.

• How do I find employee prices?

  Log in at gmfamilyfirst.com and choose “New Vehicle Purchase” and then “Pricing” from the left navigation bar. This will take you to a page containing two options: price schedules for pricing options on GM vehicles and a special link to gm.com, where you can build a vehicle to your exact specifications. Both options allow you to compare MSRP and GMS pricing.

• Do I have to purchase or lease through GMAC?

  You do not have to purchase through GMAC, but leasing arrangements are available only through a GMAC SmartLease, except for vehicles that have no residual or rate support.

• Under the GM New Vehicle Purchase Program, why are there restrictions on certain models?

  General Motors may authorize restrictions on certain models for production purposes. When new models are introduced, GM attempts to build an inventory to provide for all consumers. The restrictions may be lifted once production of the vehicle is in full operation. Please check What Vehicles Are Eligible under the “Get Answers” tab to view current restrictions.

• Which GM vehicles are eligible for the employee discount program?

  Almost every new and unused 2007, 2008 and 2009 GM passenger car, SUV, crossover and light-duty truck is eligible. To see a list of excluded vehicles, please go to the “Get Answers” tab on the gmfamilyfirst.com home page and select What Vehicles Are Eligible. Some other models may have limited availability. Eligibility of GM vehicles may change at any time without notice.

• Who is eligible for the GM employee discount?
  • Spouse
  • Children
  • Stepchildren
  • Grandchildren
  • Stepgrandchildren
  • Grandparents (including in-law and step)
  • Parents
  • Stepparents
  • Siblings (including full, half and step)
  • Mother-/father-in-law
  • Sons-/daughters-in-law
  • Brothers-/sisters-in-law
  • Same-sex domestic partners (SSDP) of eligible participants also qualify, where applicable. (Note: Eligible SSDPs are treated the same as spouses and therefore, their eligible family members are also included.) For more information, contact the National Benefits Center at 1.800.489.4646.
• As an eligible participant, can I title a vehicle in the name of a living trust?

  Yes, you can title a vehicle in the name of a living trust as long as the living trust bears the name of the eligible participant.

• Can I share employee pricing or Supplier Discount for Friends pricing with government employees?

  Individuals who are employed by a government organization may not be eligible to participate due to relevant government rules. Consult GM Corporate Policy: PPC-06 SALE, DONATION OR COURTESY LOAN OF VEHICLES TO GOVERNMENT OFFICIALS/ENTITIES.

• What is the policy for misuse?

  Authorization numbers may not be sold or bartered. This program is subject to audit and verification, and misuse will result in sanctions against the GM employee. Violations of these program rules and guidelines by any purchaser may result in sanctions against the eligible participant. Sanctions may include, but are not limited to, the loss of privileges, repayment of monies and/or employment action, up to and including the termination of employment. In addition, legal action may be commenced for violation of program rules.

• Can my family member combine this authorization number with current incentives?

  In most cases, yes. Have your eligible family member visit a GM Dealer or gmfamilyfirst.com for details on eligible incentives.

• How many vehicles is my family member eligible to purchase/lease?

  The participant may purchase or lease one eligible vehicle per authorization number.

• How can my family member learn more about specific vehicles, features and prices?

  Direct them to gmfamilyfirst.com, where they can select “Price Your Vehicle” from the “Start Shopping” tab. It has all the information they will need to build a new vehicle to their own specifications.

• Can I combine my GM Card Earnings with my GM New Vehicle Purchase Program/GMS discount?

  Only Earnings from the GM Extended Family Card (1.800.419.6698) and GM Business Card (1.800.446.5347) may be combined with the employee discount. The GM Extended Family Card is a credit card designed exclusively for members of the GM Family who are eligible for the GM New Vehicle Purchase Program Discount — including employees, retirees, their family members, suppliers and dealers. It offers a full 1% Earnings on all credit card purchases, which can be combined with your GM vehicle discount for even greater rewards. GM Extended Family Card Earnings can be redeemed toward an eligible new vehicle from Chevrolet, Buick, Pontiac, GMC, Saturn, HUMMER, Saab and Cadillac. With the GM Extended Family Card, you also have the option to redeem your Earnings for cash* if you decide you are not in the market for a new vehicle. Please visit gmrewardscards.com/learn or call the numbers listed for further details.

  *GM Extended Family Cardmembers will have the option of redeeming their qualifying GM Extended Family Card Earnings for cash in increments of $50.

• What is the GM Supplier Discount for Friends?

  Individuals who receive GM Supplier Discount for Friends pricing authorization numbers can enjoy the same preferred pricing that GM suppliers enjoy.

• Who is eligible to share the GM Supplier Discount for Friends pricing?

  GM active and retired employees.

• To whom can I give my GM Supplier Discount for Friends authorization numbers?

  You can share authorization numbers with extended family or friends who are not currently eligible for your GM employee vehicle purchase discount. When deciding on people to share this opportunity with, think about people who don't currently have a GM vehicle, and GM owners who you know want to add another GM vehicle to their household.

• Can my referral receive GM Supplier Discount for Friends pricing from any GM Dealer?

  This program is available through all participating U.S. GM Dealers and is voluntary on the part of the dealers. Dealer participation is on a vehicle-by-vehicle basis. Your referral should inform the dealer of his or her intention to use a supplier pricing authorization number during his or her first contact with the dealer. If the dealer elects not to participate, your referral may visit another GM Dealer.

• I want to give GM Supplier Discount for Friends pricing to an aunt, uncle, cousin or neighbor. Which GM vehicles are eligible?

  Almost every new and unused 2007, 2008 and 2009 GM passenger car, SUV, crossover and light-duty truck is eligible. To see a list of excluded vehicles, go to the “Get Answers” tab on the gmfamilyfirst.com home page and select What Vehicles Are Eligible. Some other models may have limited availability. Eligibility of GM vehicles may change at any time without notice.

• How many authorization numbers can I get for the GM Supplier Discount for Friends program?

  Eligible LTI executives can request ten (10) GM Supplier Discount for Friends authorization numbers per month. Eligible M-band executives and retired executives can request five (5) GM Supplier Discount for Friends authorization numbers per month. All other eligible employees can request one (1) GM Supplier Discount for Friends authorization number per month.

• Can the GM Supplier Discount for Friends authorization numbers be sent directly to my aunt, uncle, cousin or neighbor?

  Once you have obtained an authorization number from the website, you will be able to email the information directly to your referrals.

• Is the GM Supplier Discount for Friends program compatible with GM Card Earnings?

  The GM Supplier Discount for Friends is compatible with the GM Extended Family Card. The GM Extended Family Card is a credit card designed exclusively for members of the GM Family who are eligible for the GM New Vehicle Purchase Program Discount — including employees, retirees, their family members, suppliers and dealers. It offers a full 1% Earnings on all credit card purchases, which can be combined with your GM vehicle discount for even greater rewards. GM Extended Family Card Earnings can be redeemed toward an eligible new vehicle from Chevrolet, Buick, Pontiac, GMC, Saturn, HUMMER, Saab and Cadillac. With the GM Extended Family Card, you also have the option to redeem your Earnings for cash* if you decide you are not in the market for a new vehicle.

  * GM Extended Family Cardmembers will have the option of redeeming their qualifying GM Extended Family Card Earnings for cash in increments of $50

Contact Team Advantage GMAC Today for your Edinburgh Indiana, Franklin Indiana, Greensburg Indiana, Hope Indiana, Nashville Indiana, North Vernon Indiana, Seymour Indiana and Columbus Indiana Real Estate Needs

If you are thinking of buying a home, selling a home, or want to talk with an expert Real Estate Agent with detailed knowledge of Edinburgh Indiana, Franklin Indiana, Greensburg Indiana, Hope Indiana, Nashville Indiana, North Vernon Indiana, Seymour Indiana and Columbus Indiana Real Estate, please feel free to contact us click here.   Simply call us at 812-372-GMAC(4622), or info@teamadvantagegmac.com us.  We’ll be glad to talk with you, and help you in all of your Edinburgh Indiana, Franklin Indiana, Greensburg Indiana, Hope Indiana, Nashville Indiana, North Vernon Indiana, Seymour Indiana and Columbus Indiana Real Estate needs.

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